In most cases, being unable to activate Kaleidoscope means that there are two installations of Kaleidoscope already activated under your Permanent License ID or Annual Subscription. Some common causes for this are:
You are switching from an old computer to a new one, and your license is still associated with your old computer.
You have performed maintenance or an update on your computer that has changed your computer's host ID, and your license is still associated with your computer's old host ID.
Someone else is using your license on a second computer. Please note that this is against our license policy.
If you are using permanent Kaleidoscope Pro licenses, represented by an 18- to 20-character License ID, and would like to change which of your Kaleidoscope Pro installations are active, please email Wildlife Acoustics support and include your License ID. If you would like to keep one of your current activations, please also include the Installation ID from that computer. The Installation ID can be found by opening the Kaleidoscope app and navigating to Help > About.
If you are using a Kaleidoscope Pro annual subscription, you can log into your account on our website, navigate to the Subscriptions page, and click "Release" to deactivate any installations of Kaleidoscope you had previously activated. You can then reactivate Kaleidoscope on another device, based on how many installations you have remaining.
Wildlife Acoustics, Inc.
3 Mill and Main Place, Suite 110
Maynard, MA 01754-2657 USA
+1 (978) 369-5225
+1 (888) 733-0200