Wildlife Acoustics Privacy Policy

Privacy Policy

Updated: 2017-09-22

This Privacy Policy addresses how Wildlife Acoustics, Inc. ("WAI", "we" or "our") handles personal information provided by users ("Users") of WAI's software ("Software") and services ("Services"), which include its website at wildlifeacoustics.com and associated online services ("Web Site"). By using the Services or Software, you are accepting the practices described in this Privacy Policy.

WAI is committed to respecting your privacy. If you have any questions or concerns, please contact us by email at . We may amend this Privacy Policy at any time by posting a revised version at this link. The revised version will be effective at the time we post it, unless otherwise stated.

What information do we collect, and how do we use it?

WAI collects three types of information: information that Users intentionally provide to WAI directly or through its website, information about Users that third parties provide to WAI to augment or verify that information, and information automatically provided by Users as they interact with WAI's Software or Services. Information that can be used to identify, contact, or locate a User is personally identifiable information ("Personal Information").

Personal Information may include your full name, address, telephone number, or email address. Personal Information does not include aggregated information that, by itself, does not permit the identification of individual persons. For example, statistics about the use of our website (such as how many persons visited our site last month) is not Personal Information.

We use your Personal Information to send you information or materials you have requested, to inform you of new products or services that we believe will be of interest to you, to otherwise conduct business with you, and for administrative purposes (such as to notify you about changes to this Privacy Policy).

You may contact us to request a change to your Personal Information or your preferences regarding what types of communications you would like to receive from us. For example, in emails we send you, we generally provide a method for you to unsubscribe from future emails. When you place an order for our products, we collect the information needed to process your order. This may include your name, address, telephone number, e-mail address, and credit card information. We may also collect your IP address as part of a credit card fraud protection capability. We may use the ship-to e-mail address to send software license keys that you purchase.

We may use the bill-to e-mail address to send receipts and updates about the status of your order. We may also use your e-mail address and telephone number if we need to contact you in the event that there is a problem with your order. After your order is fulfilled, we may archive this information (including third party information) for our financial records and to facilitate the warranty and support of products purchased.

When you choose to be added to our mailing list, we collect your e-mail address, and may collect additional information that you choose to provide. We may use this information to gather statistics about our customers, and to keep you informed about new products, special offers, and general news about the company.

When you use our website, the servers (which may be hosted by a third party service provider) may collect information indirectly and automatically (through, for example, the use of "cookies" or your "IP address") about your activities while visiting the site, including the web page that you just came from (whether that web page is on our site or not), which web page you go to next (whether that web page is on our site or not), and information about the browser you are using.

We do not link browsing information to the Personal Information you submit to us. We use this browsing information for internal purposes such as to help understand how our website is being used and to improve it, and for systems administration purposes.

If you install any of our software products, an update notification may periodically check our servers via the Internet for updates to the software. If an update is available, you may be prompted to download and install that update from our website. In addition, the software may contact our servers to verify your license. We may use this information to validate your license and to improve the software and/or the updating process.

We collect information you give us. For example, many of our services require you to sign up for an account. When you do, we'll ask for personal information, like your name, email address, telephone number or credit card to store with your account.

We collect information about the Services that you use and how you use them, which includes:

  • device-specific information (such as your hardware, operating system, unique device identifiers, and network information).
  • server logs with details of how you used our Software or Service.
  • device event information such as crashes, system activity, hardware settings, browser type, browser language, the date and time of your request and referral URL.

What tracking technologies do we use?

Cookies are small pieces of information stored on your hard drive, not on our website. Cookies allow us to better understand how users use our website, which in turn helps us focus our resources on features that are most popular with our users. You are always free to decline our cookies if your browser permits, but in that case, some portions of our website may not operate properly. Some of our web pages are hosted by a third party service provider. It is possible that 3rd party cookies will also be served to your browser.

We, along with third parties, also may use technologies called beacons (or "pixels") that communicate information from your device to a server. Beacons can be embedded in online content, videos, and emails, and can allow a server to read certain types of information from your device, know when you have viewed particular content or a particular email message, determine the time and date on which you viewed the beacon, and the IP address of your device. We and third parties use beacons for a variety of purposes, including to analyze the use of our Services and (in conjunction with cookies) to provide content and ads that are more relevant to you.

We, along with third parties, may use other kinds of technologies, such as Local Shared Objects (also referred to as "Flash cookies") and HTML5 local storage, in connection with our Services. We also may use unique identifiers associated with your device, such as mobile ad identifiers. These technologies are similar to the cookies discussed above in that they are stored on your device and can be used to store certain information about your activities and preferences. However, these technologies may make use of different parts of your device from standard cookies, and so you might not be able to control them using standard browser tools and settings. For HTML5 local storage, the method for disabling HTML5 will vary depending on your browser. For Flash cookies, information about disabling or deleting information contained in Flash cookies can be found here.

We may receive additional information about you or your Users, such as IP addresses and location, from third party hosting services. An IP address is a number that is automatically assigned to your computer when you use the Internet. In some cases your IP address stays the same from browser session to browser session, but if you use a consumer Internet access provider, your IP address probably varies from session to session.

How is children's privacy protected?

WAI does not sell products for purchase by children. We sell children's products for purchase by adults. If you are under 18, you may use WAI's Services or Software only with the involvement of a parent or guardian. We do not knowingly collect personal information from children under the age of 13 without the consent of the child's parent or guardian.

What 3rd parties have access to information?

When processing orders, we forward information to our financial institution for credit card processing and fraud detection using a gateway provided by our on-line security partner, Authorize.net. We may also forward information to a 3rd party for shipping. Although we may disclose aggregated information about the use of our website, that information does not contain Personal Information. Except as outlined above, we do not disclose your Personal Information to third parties.

If WAI becomes part of another organization (for example, through an acquisition or merger), that organization will possess the Personal Information collected by WAI and it will assume the rights and obligations regarding your Personal Information as described in this Privacy Policy.

We cannot fully ensure that your Personal Information will not be disclosed to third parties. For example, we may be legally obligated to disclose information to the government or third parties under certain circumstances, or third parties may circumvent our security measures to unlawfully intercept or access transmissions or private communications. Additionally, in the unlikely event we need to investigate or resolve possible problems or inquiries, we can, and you authorize us to, disclose any information about you to law enforcement or other government officials as we believe necessary.

What choices do I have regarding my privacy?

You can "opt-out" of our mailing list by clicking on the "unsubscribe" link in any of our marketing emails, or by asking to be added to our mailing list on our contact page. Once on our e-mail list, you can choose to "opt-out" by clicking on the unsubscribe link on any of our marketing e-mails and updating your preferences. Your request to be removed will be implemented as soon as possible, usually within five business days.

How do you protect my privacy?

The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our order forms, we encrypt that information using secure socket layer technology (SSL).

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

If you have any questions about security on our Web site, you can contact us.

What about links to other websites?

WAI's Software or Services may contain links to other websites. We are not responsible for the privacy practices or the content of such other websites. We encourage you to read the privacy policies of such websites prior to submitting your Personal Information on such websites.


We post customer testimonials on our web site which may contain personally identifiable information such as the customer's name. We do obtain the customer's consent, prior to posting, to use their name along with their testimonial.

How are changes made to this privacy policy?

We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page.

Do California privacy laws apply?

Under California Law, California residents have the right to request in writing from businesses with whom they have an established business relationship, (a) a list of the categories of Personal Information, such as name, email and mailing address and the type of services provided to the customer, that a business has disclosed to third parties (including affiliates that are separate legal entities) during the immediately preceding calendar year for the third parties' direct marketing purposes and (b) the names and addresses of all such third parties. To request the above information, please contact us by email telephone or postal mail provided below.

How do I change or update my personally identifiable information?

If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, or delete it by contacting us by email, telephone, or postal mail.

Contact information:

Privacy Policy Department
Wildlife Acoustics, Inc.
3 Mill and Main Place, Suite 210
Maynard, MA 01754-2657
+1 978-369-5225

Wildlife Acoustics is proud to support wildlife conservation efforts

Merlin Tuttle's Bat Conservation Bat Conservation International Bat Conservation Trust Wildlife Habitat Counsil