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Echo Meter Touch and Apple iOS 11

First generation (black) Echo Meter Touch modules may not work with Apple iOS 11

Dear Customers,

Apple is set to release iOS 11, the newest operating system for iPads and iPhones, on September 19. Your device will ask to update at that time. We have been investigating an issue where first generation Echo Meter Touch units (the black EMT1 modules) do not work with iOS devices running beta versions of iOS 11. Second generation Echo Meter Touch modules (red EMT2 and EMT2Pro) do not have this problem and work fine.

We have engaged Apple and they are looking into the issue on their end while we continue to investigate on ours. At this time, we recommend that you hold off updating your iOS device until we better understand the issue and can communicate what we learn.

We apologize for any inconvenience and assure you we are doing all we can to get to the bottom of the issue. We will send out updated information as we have it.

Please do not reply to this email, as replies are not received. Instead, contact us at support2017@wildlifeacoustics.com with questions or concerns.

Best regards

The Wildlife Acoustics Customer Support Team

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Wildlife Acoustics, Inc.
3 Clock Tower Place, Suite 210
Maynard, MA 01754-2549
USA

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